Voice of the Customer
Propel every aspect of your growth strategy with client interviews, data analysis, and customer insights.
Our VOC Process
Consistently meet growth objectives by putting the customer first.
We establish goals for the project based on market and business challenges.
Assess Current State
We assess your current data and reporting including sales pipeline, win/loss, deal size by solution along with a competitive analysis.
We’ll jointly identify key interview targets including existing customers, new prospects, buying center members, and recent deal participants.
We deliver an executive summary with insights and feedback, a detailed analysis, and recommendations for the next steps.
Learn more about our VOC solution.
What others are saying.
“Chris and Chris have added value to my team since Day 1! They truly are authentic, results oriented and have become an extension of the Torchlight team. I’m excited about what we’ll achieve together.”
Accelerate your returns by putting sales problems in the rearview.
or call — 216-513-2484